Bring it on!

Last year, Scott and I took the girls on a weekend trip for New Year's Eve.  The hotel staff kept telling us they were so busy as an excuse for their less than stellar service.  What the staff didn't realize was that telling us how busy they were, did not make us feel any better about our experience.  In fact, it made us feel like we had put them out.  I'm sure that was not their intention.  However, it reinforced an extremely important business mantra.  Treat your customer as if they are the ONLY customer. 

April and May are the busiest months of the year for CARSON wrappedhersheys.com.  And we love it!  We work extra hours on both evenings and weekends to make sure each order is processed and shipped when promised.  Associates in the phone center will not only answer calls, they will help production by counting foil sheets, wrapping 5oz bars and helping pack orders.  The marketing group will help enter customer information on the wrapper designs, proof and print wrappers. We really work as a team so our customer is happy with their purchase from us.

Even with all that is going on, the graphic designers are still working to enhance our wrapper collection.  We've recently completed designs for our Safety Campaign category as June is National Safety Month.  We are also creating wrappers for our Employee Anniversary and Employee Birthday categories.  Our customers keep giving us more to do and we are thrilled about it!