Around the World

A question we are asked commonly is, “Do you ship internationally?” The answer is, “Absolutely! We can ship nearly anywhere in the world.” What often goes hand in hand with international shipping is printing wrappers in another language. Can we do it? Of course!

We’ve made many friends around the world over the years, including Jetteke from The Netherlands. Jetteke recently ordered a birth announcement in Dutch for her third child, Timo. After receiving her order Jetteke shared:

Thank you very much. So far we have had great responses: “I have never seen such a birth announcement.”, “How original!” and “How does the chocolate taste?” Again thank you very much for the great service, we will recommend your company to our friends should they ask." Kind regards,  Wim and Jetteke.

If you’re interested in international shipping or a custom wrapper in your language, email us at service@carsonbars.com. Let us know where you live and what you are interested in ordering and our customer service associates will make recommendations based upon time in transit as to what shipping method is best, and provide a shipping cost quote. For wrappers in another language, we’ll ask that you send us your text translation and our graphic design team will handle the rest. We look forward to helping you celebrate--no matter where you are!

Decisions, Decisions, Decisions

Second guessing yourself after placing your order? Then you're in good hands! Here at CARSON wrappedhersheys.com modifications to your order prior to shipping are not a problem. Decide to increase the number of chocolate bars? Want to change a personal message? Or possibly change the shipping address?  Simply call our Customer Care Center to discuss your need! We delight in making our customers happy.

We send an e-mail confirmation with every order and encourage you to check this confirmation carefully after placing your order. If any changes are needed, please contact us immediately at 1-800-316-2083 or e-mail us at service@carsonbars.com. Fees may apply for changes based upon the production status of your order at the time you contact us.

Counting the Ways

Customer service at CARSON wrappedhersheys.com is very important to us, you may be glad to hear.  As a company we are dedicated to our customers' complete satisfaction; and we have quite a few ways we show this behind the scenes as well as the marvelous candy bar favors we ship worldwide, week in and week out.

One thing that has always impressed upon me working here is the way we scrutinize each order that comes in via the website to see if the customer’s information is exactly how they want it to appear on the wrappers.  It is not unheard of for a customer to make a typo whilst placing the order. We check and recheck the personalization and then call if we have the slightest inclination the order could be wrong, ruining the favors for a surprise birthday party, or devastating a bride on her big day, for example.

We also check to see the time in transit to each state to save our customers money; and we all know that saving money can never be a bad thing. We actively look for destination and the shipping option chosen by our customers. I have had many a phone call from a puzzled customer wondering why their order is shipping with UPS Ground, when they know full well they chose 2nd Day Air; only for me to explain we wanted to save them some money.

  Everyday we check the UPS exception report and proactively call the customer to advise them of the status of their order when UPS is having an issue making delivery.  It can be simply that nobody was home, or UPS is having address complications. We see this as very important, and make the necessary calls or emails to get our customers' packages in their hands. This becomes especially important when we have checked the order to see the event date is imminent.

These are just a few of the ways we strive daily to serve our customers best. And rest assured, we are always searching for new ways to attain even higher standards of customer service!

The Power of Chocolate

Here at Carson Wrapped Hershey’s chocolate we serve people everyday with enthusiasm to give the customers the service that they expect from us. We are always amazed at the power of chocolate and its ability to make people smile… that’s what makes working here so great.

What has been especially amazing is that chocolate transcends all people from all backgrounds…EVERYBODY LOVES chocolate.  From NASA Astronauts to musicians…

Last week we received a phone call from a very nice lady requesting a catalog, who’s son-in-law is Bruce Dickinson.  Bruce is the lead singer of a legendary heavy metal band and rather impressively also a British Airways commercial flight pilot.

If you are wondering where I am leading with this information it is merely to show that the chocolate bar has a natural way of making people happy from all walks of life, there is no level of society it cannot reach and make people smile….and the most amazing thing about being in customer service at Carson is that we get to make all those people happy with a product they already love, covered in their very own personalization EVERYDAY!   

In the words of the Great Willy Wonka … “So shines a good deed in a weary world.”

It’s in the Mail

The holidays are a busy time for everyone.  Family events, decorating, baking and shopping…  Let Carson help you check one item off your list by taking advantage of our mailing service for holiday greetings bars.  You can select and order your holiday bars then send us your greeting card list – and we’ll do the rest.  Bars are placed in a festive holiday mailer and sent directly from Carson.  We offer this service for 1.55oz bars at $2.50/recipient or 5oz bars at $3.50/recipient. To read more about our Holiday mailing service, click here.

Golden Tickets and Wrapped HERSHEY'S® Chocolates

Summer is a great time to promote your business and nothing sends a sweeter message than a personalized HERSHEY'S® bar.  We find that this is a popular time of year for companies to recognize employees, prospect for new business and advertise for special sales or campaigns.  We typically produce some of our largest orders of the year during the summer months and this year is no exception.  Growing in popularity is the Golden Ticket promotion.  Just like Willy Wonka, a company releases golden tickets hidden beneath the wrapping of a custom wrapped HERSHEY'S® bar.  The lucky finder of the ticket may win anything from a 10% discount on products or services to a free car!   

• Just this summer a national furniture store promoted Sweet Summer Savings and issued golden tickets for percentage discounts off of purchases and free recliners.

• A large casino used the golden tickets to promote their event taking place 7/7/07, where 7 lucky winners will find golden tickets awarding them a chance to win $250,000!

The golden ticket promotion is the perfect way to bring a little child-like fun to any event, advertising campaign or sales meeting.  Carson can help you find sweet success no matter what your promotional needs may be. 

We Want To Make It Easy

Selecting a processing time and shipping method has never been easier!
We recently made modifications in the Checkout process to our online Processing and Shipping page allowing you to select both, your desired processing time and shipping method.
Our standard 3 business day processing can be selected or maybe you need the order fast so you can choose Rush processing for a $25 fee.  This means we will process your order within 24 hours Monday – Friday, allowing your order to ship within 1 day from the time you place it.  Now that’s fast for a personalized product!
Once you’ve selected your processing time, you pick a shipping method.  Shipping options and corresponding pricing are shown and we’ve added approximate time in transit to help you make the right selection based upon when you need your favors to arrive.

Why Air Shipping?

We often hear from customers that do not feel that air shipping is necessary because they don’t need their order right away.  While time might not be of the essence based upon your event, your chocolate might prefer a timely arrival...  We base our shipping recommendations on time in transit from our Ohio facility and temperatures.  During warm weather months when shipping time in transit is over 2 business days with UPS Ground shipping, we recommend Air shipping to ensure that your chocolate arrives in great condition.   

You can check UPS’ time in transit map here.

If you’ve read our recommendations and prefer Ground shipping we can do that, too.  Just type us a note in the Comments section on the Shipping page or tell us on the phone when you call.

Do I Have Enough Time??

Chances are the answer is yes!  Standard processing is just 3 business days, plus shipping time in transit.  But since there is a procrastinator in most of us, Carson offers Rush Processing and Overnight shipping to help you make sure you receive your favors on time for your event.  So if you wake up Friday morning and realize you forgot to order birthday favors for your party on Saturday call us!  Our Customer Service associates can review Rush processing and Expedited shipping options and costs with you.

Check out this link for more information on processing time.

Hershey’s Chocolate ‘Round the World’

We have a giant map of the world hanging in our customer service center with a flag pin to mark the locations of our international shipments.  We have over 45 flags marking destinations from our neighbors in Canada to Stuttgart, Germany…Athens, Greece… Mumbai, India… Cairo, Egypt…Jakarta, Indonesia…Osaka, Japan!

With UPS Worldwide Express shipping we can deliver personalized versions of the All-American Hershey’s bar just about anywhere. 

Man, It's Getting Hot Outside!

As Spring approaches one of the most common questions we hear in our Customer Care Center is... “It’s starting to get really warm where I live.  Can you deliver chocolate to me without it melting?”  The answer is simple - yes we can!

Every year Carson ships almost 4 million candy bars worldwide, and with very few exceptions, each bar arrives to our customers in cool condition.

Check out this link for more information on how we do it!

Carson has partnered with UPS to develop shipping solutions that help keep shipping costs low and chocolate cool.